Privacy Policy
What is the purpose of this document?
Suffolk Yacht Harbour Ltd (“We”/“Us”) understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of all of our customers, boat owners, visitors, suppliers, employees, sub-contractors, and tenants and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.
Information About Us
Suffolk Yacht Harbour Ltd is registered in England under company number 00899135 and located at Suffolk Yacht Harbour, Levington, Ipswich, IP10 0LN.
Person responsible for data protection: Jonathan Dyke, Managing Director
Email address: jonathan@syharbour.co.uk
Telephone number: 01473 659465
Postal Address: Suffolk Yacht Harbour, Levington, Ipswich IP10 0LN
We are regulated by the Information Commissioner’s Office
We are a member of The Yacht Harbour Association; British Marine
What Does This Notice Cover?
This notice explains how we use your personal data: how it is collected, how it is held, and how it is processed. It also explains your rights under the law relating to your personal data.
What is Personal Data?
Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.
Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.
The personal data that we use is set out in Part 5, below.
What Personal Data Do You Hold and how is it Collected?
We may hold your personal information because:
- You supplied it to us;
- We learned it from someone else in the context of our general business;
- Of the use of cookies; or
- It is publicly available.
The personal information we hold about you will generally consist of the categories of data set out below, but may from time to time include other information such as information the law requires us to collect in relation to visitors to Suffolk Yacht Harbour, boat owners and other customers of our services.
We may collect some or all of the following personal data (this may vary according to your relationship with us):
- Contact details (such as name, address, telephone number and email address)
- Date of birth
- Gender
- Business name
- Job title
- Profession
- Payment information
- Information about your preferences and interests
Suffolk Yacht Harbour Limited is the data controller in respect of the information set out above. Whilst you have no obligation to provide us with your information, if you do not provide us with information we request we may not be able to provide you with our services.
How Do You Use My Personal Data?
Your personal data may be used for one of the following purposes:
- Providing and managing your account.
- Reviewing any instructions received from you.
- Supplying our products and/or services to you.
- Personalising and tailoring our products and/or services for you.
- Communicating with you. This may include responding to emails or calls from you.
- Supplying you with information by email and/or post that you have opted-in to (you may unsubscribe or opt-out at any time by telling the MD of SYH).
- Distributing News Letters.
- Communicating with harbour authorities, police, RNLI etc. for safety purposes.
- To distribute crucial safety information with regard to our services.
- Possible disciplinary processes.
With your permission and/or where permitted by law, we may also use your personal data for marketing purposes, which may include contacting you by email, telephone, text message and post with information, news, and offers on our products and/or services. You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt-out.
We do not use any automated system for carrying out certain kinds of decision-making or profiling.
How Long Will You Keep My Personal Data?
We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected, including for the purposes of satisfying any legal, accounting or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
In some circumstances, we may anonymise your personal information so that it can no longer be associated with you, in which case we may use such information without further notice to you.
Do You Share My Personal Data?
We may share your personal information with third parties where required by law, where it is necessary to administer the working relationship with you or where we have another legitimate interest in doing so.
Transferring Information Outside the EEA
We will not normally transfer your personal data outside the European Economic Area however, there may be occasions where this might be necessary. In such an instance, we will tell you about the transfer and:
- Ensure the party to whom we transfer the data is situated in a country which has been confirmed by the European Commission to provide adequate protection to personal information; or
- Ensure the party has agreed by way of contract to protect your personal information as required legislation; or
- Ensure the transfer is permitted by law.
Grounds for Processing
The legal basis on which we hold your personal information is primarily for the purpose of pursuing our legitimate interests as a business which provides marina berths and swinging moorings, maintenance, repair and chandlery facilities, sail making, spar and rigging services, stainless steel fabrication, electronics, yacht surveying, a sailing school, brokerage and new boat sales, inboard/outboard engineering, yacht club, and disabled sailing facilities.
We may also process your information in order to perform any contract we have entered into with you or to comply with our own legal obligations.
If we process your data on the basis of your consent to do so, we will let you know and provide you with the ability to withdraw such consent.
What Are My Rights?
Data protection legislation gives you the below rights in relation to the personal data we hold about you:
- Request access to your personal information (commonly known as a “data subject access request”). This enables you to receive a copy of the personal information we hold about you and to check that we are lawfully processing it.
- Request correction of the personal information that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected.
- Request erasure of your personal information. This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal information where you have exercised your right to object to processing (see below).
- Object to processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground. You also have the right to object where we are processing your personal information for direct marketing purposes.
- Request the restriction of processing of your personal information. This enables you to ask us to suspend the processing of personal information about you, for example if you want us to establish its accuracy or the reason for processing it.
- Request the transfer of your personal information to another party.
- you can complain to the UK regulator, the Information Commissioner’s Office at ico.org.uk if you think that we aren’t complying with our obligations regarding your personal information.
If you want to exercise any of the rights listed above, or if you have any queries in relation to your personal information, please contact us using the methods set out at the beginning of this policy.
Changes to this Privacy Notice
We may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection.
Any changes will be made available via and on the SYH website.
Cookie Policy
Information about our use of cookies
Our websites uses cookies to distinguish you from other users of our websites. This helps us to provide you with a good experience when you browse our websites and also allows us to improve our sites. By continuing to browse our sites, you are agreeing to our use of cookies.
What are Cookies?
A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.
How We Use Cookies
We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.
The Cookies We Set
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Email newsletters related cookies. This site offers newsletter or email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribed/unsubscribed users
- Forms related cookies. When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.
- Our website is built using a divi theme on the WordPress platform, for full details please contact www.wordpress.org.
Third Party Cookies
In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.
Analytical cookies
This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.
They allow us to recognise and count the number of visitors and to track navigation around our website.
The cookies _ga, _gat and _gid are set by http://www.syharbour.co.uk/. The cookie Channel ID is set by google-analytics.com. These are used by Google Analytics. More information is available at https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage.
Youtube cookies
YouTube is used by the website to store and show video content. These cookies are set by YouTube to track usage of its services. The YouTube Cookies are only installed when you press play.
PREF: This cookie stores your preferences and other information, in particular preferred language, how many search results you wish to be shown on your page, and whether or not you wish to have Google’s SafeSearch filter turned on. Expires 10 years from set/ update.
VISITOR_INFO1_LIVE: A cookie that YouTube sets that measures your bandwidth to determine whether you get the new player interface or the old. Expires 8 months from set/update.
YSC: This cookie is set by the YouTube video service on pages with embedded YouTube video. Expires at the end of session.
YouTube is used by the website to store and show video content. These cookies are set by YouTube to track usage of its services. The YouTube Cookies are only installed when you press play.
Social Media
We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites including; Facebook & Instagram will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies
Can I block Cookies?
You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.aboutcookies.org or www.allaboutcookies.org. To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.
More Information
Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren’t sure whether you need or not it’s usually safer to leave cookies enabled in case it does interact with one of the features you use on our site.
However we may include cookies through improving the websigte or via third parties that we have not documented here so if you are still looking for more information then please contact us through one of our preferred contact methods:
- Email: enquiries@syharbour.co.uk
- Phone: 01473 659465
